Invited as Guest Lecture at the MBA class, CEO of PLN, Nur Pamudji shared about PLN’s transformation in this challenging environment. “I share in the class about what we do to transform PLN into a better institution. So, we share to them on how we improve the way we provide service to our customer,” said the CEO in MBA Jakarta campus (24/11/2013). Nur Pamudji lectured for International Business course along with other lecturers such as Kuntoro Mangksubroto and Agung Wicaksono.
Invited as Guest Lecture at the MBA class, CEO of PLN, Nur Pamudji shared about PLN’s transformation in this challenging environment. “I share in the class about what we do to transform PLN into a better institution. So, we share to them on how we improve the way we provide service to our customer,” said the CEO in MBA Jakarta campus (24/11/2013). Nur Pamudji lectured for International Business course along with other lecturers such as Kuntoro Mangksubroto and Agung Wicaksono.
“PLN has 52 million customers, that is why we have to develop a system to provide service to our customer in much better way. Also, we share to them, especially, on how we develop corporate ethics and corporate culture. By using educational approach, we transform our employees to be active in anti corruption,” as the winner of Bung Hatta Anti Corruption Award 2013 explained.
More about his class presentation, the alumni of ITB Electrical Engineering discussed 9 areas of transformation at PLN. Those were:
1. Source of investment fund
2. Operational expenditure
3. Customer services
4. Services for suppliers
5. Cost of production
6. Operational performance improvements
7. Enterprise resource planning
8. Asset Management (Generation, Transmission, Distribution)
9. Ethics (Bribery, Gratification, Conflict of interest, etc.)
“Giving material for class is like writing your experience in a short. You can learn something from what you write, that is the first benefit. The second benefit is when I tell them what we are doing and we receipt feedback from them. The students are very active as I receive more than 10 critical questions. This is very important for me to improve the approach later,” as Nur Pamudji closed the talk.
“PLN has 52 million customers, that is why we have to develop a system to provide service to our customer in much better way. Also, we share to them, especially, on how we develop corporate ethics and corporate culture. By using educational approach, we transform our employees to be active in anti corruption,” as the winner of Bung Hatta Anti Corruption Award 2013 explained.
More about his class presentation, the alumni of ITB Electrical Engineering discussed 9 areas of transformation at PLN. Those were:
1. Source of investment fund
2. Operational expenditure
3. Customer services
4. Services for suppliers
5. Cost of production
6. Operational performance improvements
7. Enterprise resource planning
8. Asset Management (Generation, Transmission, Distribution)
9. Ethics (Bribery, Gratification, Conflict of interest, etc.)
“Giving material for class is like writing your experience in a short. You can learn something from what you write, that is the first benefit. The second benefit is when I tell them what we are doing and we receipt feedback from them. The students are very active as I receive more than 10 critical questions. This is very important for me to improve the approach later,” as Nur Pamudji closed the talk.