At SBM ITB, the Quality Assurance and Accreditation exist for one purpose: to ensure that what happens inside the classroom, the research lab, and the administrative office meets the standards that students, employers, and the academic community expect. The Quality Assurance and Accreditation (QAA) SBM ITB is responsible for the systematic monitoring, evaluation, and review of all academic and administrative units within the institution. Its role is to ensure that every activity from curriculum delivery to administrative operations meets the requirements set by national regulations and international accreditation standards. The QAA develops and maintains the policies, procedures, and standard operating procedures that underpin continuous improvement across the school.

This work is structured through the Internal Quality Assurance System, which operates on a Plan-Do-Check-Act (PDCA) cycle. Every study program and unit within SBM ITB plans its activities against established quality targets, executes them through documented procedures, collects evidence through audits and stakeholder feedback, and acts on findings through recorded improvement measures. The cycle repeats every semester, across every unit, without exception.

Student feedback is central to this process. Every semester, students complete satisfaction surveys for each course, evaluating teaching quality, course materials, and the learning environment. Every semester, Focus Group Discussions are held for each study program, giving students direct access to program leadership to raise concerns and propose improvements. Before graduation, students complete an exit survey covering their full institutional experience from facilities to thesis supervision. Results from all instruments are reported to Deans, Heads of Study Programs, and Heads of Expertise Groups, each of whom is responsible for evaluating the findings and documenting the resulting improvements. Employer feedback is collected annually to ensure curriculum outcomes remain aligned with industry requirements.

This internal system is independently verified through external accreditation. At the international level, SBM ITB has held AACSB International institutional accreditation since 2021, covering strategy, faculty qualifications, research output, and curriculum quality across all programs. Compliance is maintained through a six-year Maintenance of Accreditation cycle, with the next review scheduled in 2027. At the national level, all six study programs- Bachelor of Management, Bachelor of Entrepreneurship, MBA Campus Jakarta, MBA Campus Bandung, Master of Science in Management, and Doctor of Science in Management hold Unggul status from BAN-PT, the highest accreditation tier for business and management programs in Indonesia, with re-accreditation scheduled in 2026 by LAMEMBA. In addition, SBM ITB undergoes regular internal and external audits to verify compliance with ISO 9001:2015, ensuring that quality management principles are applied consistently across academic and administrative functions throughout the institution.

Joining the movement to achieve the UN Global Agenda of Sustainable Development Goals, SBM ITB became an Advanced Signatory of  PRME (Principles for Responsible Management Education). SBM ITB is also a member of the European Foundation for Management Development (EFMD), the Association of Asia-Pacific Business Schools (AAPBS), the Association of Faculty of Economic and Business Indonesia (AFEBI), the Asosiasi Perancang Pengusaha Mode Indonesia (APPMI), and the International Association of Business Engineering Professionals (IABEP).

The outcomes of this system are reflected in independent global assessments. In the Times Higher Education World University Rankings 2026, SBM ITB is ranked #1 in Indonesia for Business & Economics under the Industry Criteria and #1 in Indonesia for SDG 9 (Industry, Innovation, and Infrastructure). In the QS World University Rankings by Subject, SBM ITB is consistently recognized among top-tier institutions globally in the Business & Management Studies category, reflecting the school’s standing in both academic and employer reputation.

Team Members

Head of QAA: Liane Okdinawati
Secretary: Emma